Job Description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll be part of an exciting, fast-paced industry, working with a diverse team driven by enthusiasm for entertainment and customer service. We care about your career growth and will support your development. Initial placement within the salary range depends on relevant knowledge, skills, and experience. Our Total Rewards package includes wellness programs, day-one medical coverage, 401(k) matching, and performance bonuses, which vary by position. Paid time off accrues based on local policy and length of employment. Click HERE to learn how we empower our team members to grow and succeed. WE LOVE OUR WORK. Ensure security at entertainment venues, including monitoring visibility, handling issues, safety hazards, and assisting medical personnel. Provide security escorts for monetary transfers. Manage patron entry and exit: crowd control, ID checks, and screening for prohibited items. Assist customers with directions and support disabled patrons as needed. Resolve conflicts calmly and decisively. Train new officers and serve as a field training officer when required. Write detailed incident reports involving law or policy violations. Testify in court as needed. Enforce rules on the floor. Physical activity may be required. Communicate positively and utilize customer service skills with patrons and colleagues. Perform duties safely and report hazards to management. Perform other duties as assigned to ensure efficiency and guest satisfaction. BRING US YOUR BEST. Must be at least 21 years old. High School Diploma or equivalent required. Previous guest service experience required; 6 months preferred. Ability to obtain and maintain a valid driver’s license and operate company vehicles. Excellent customer service and interpersonal skills. Strong problem-solving and organizational skills. Excellent communication skills in English. Ability to respond quickly to problems and conflicts, including self-defense in physical situations. Ability to walk on level surfaces and stairs. Maintain confidentiality and professionalism. Proficient in Microsoft Office. Ability to write clear and accurate reports. Effective in resolving conflicts diplomatically. Maintain energy and a proactive approach. Work collaboratively and communicate effectively. Remain calm in emergencies and stressful situations. tolerate second-hand smoke, noise, and bright lights. Work in a fast-paced, crowded environment. Meet appearance standards as per policy. Available for nights, weekends, holidays, and overtime. Physical requirements: stand, handle objects, reach, walk, climb, stoop, kneel, crawl, talk, hear, and lift/move up to 100 lbs. STAY IN THE GAME. FOLLOW US. With 43 destinations across North America and online platforms like ESPN BET and theScore Bet, we are a leading entertainment provider. We are committed to diversity and sustainability for our community, team, vendors, and planet. We’re changing entertainment. Follow us. Equal Opportunity Employer

STARTING SALARY $17.00

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